Overview

• The Passenger ​Service ​Manager ​oversees and ​performs all duties related ​to ​passenger handling, ​aircraft servicing, catering, ​and operational ​integrity. ​This role ​ensures ​all ​handling services and ​operational ​procedures adhere to ​company ​and ​governmental policies and ​regulations, while ​guaranteeing ​customers receive ​a high ​level ​of quality service.

Key ​Responsibilities

• Performs job ​duties in a timely and professional manner
• Communicates with Station Manager, service agents, and airport authorities
• Complies with all company procedures as outlined in company manuals and ensures that agents comply with all company and governmental safety and other applicable regulations and procedures
• Monitors, coordinates, and supervises all handling activities, including passenger check-in, baggage and cargo handling, catering, flight deck and cabin crew requirements
• Reviews all documentation to ensure accuracy and completeness and corrects inaccurate and/or incomplete information. Communicates serious or recurring issues to management
• Ensures all customers, vendors and airport authorities are aware of the company schedule for the station they are working
• Ensures services meet company standards with ground service equipment and manpower
• Completes and/or maintains company reports, messages, files, passenger manifests and documentation, logs and forms and ensures that necessary paperwork is completed
• Remains in contact with HQ with regards to updates and ground handling progress and during any delay situations
• Works closely with onboard maintenance and flight attendants to ensure all services are performed and necessary supplies are available to depart as scheduled
• Meets with vendors and establishes departure protocol for all services including catering and required uplifts necessary for flight
• Reports issues, defects and low supplies to HQ in a timely manner
• Monitors the stock and condition of forms and documents
• Coordinates all assigned duties with third party contractors
• Performs other duties as assigned

Qualifications

• 1-5 years of experience as a passenger service agent in a charter/commercial environment
• Must be fluent in both English and Korean
• Proven success in performing all passenger service agent
• Airline passenger and/or ground handling experience is required
• Knowledge of and adherence to all company operating and safety policies, operations, processes and procedures appropriate to the job
• Understanding of and ability to use airline and flight terminology and processes
• Proven leadership capabilities, and ability to work with minimal supervision in a fast-paced environment are required
• Must be available to work weekends, holidays, and overtime when needed
• Airline weight and balance certification preferred

Work Location

• Honolulu, Hawaii

Recruitment Process

• Application Review →  Interview(s) → Offer

(Please note that the recruitment process and schedule may vary depending on the job and other circumstances.)

Application

• Required:
• Resume
• Optional:
• Cover Letter
• Project details or portfolio

Others

• This job posting may be closed at any time once the position has been filled.
• The company reserves the right to withdraw a job offer or terminate employment if it is discovered that false or misleading information was provided during the recruitment process.
• For any questions regarding this position or the hiring process, please contact us at [email protected]