Overview

• As a ​Passenger ​Service ​Manager, you ​will play a vital ​role ​in ensuring ​a seamless travel ​experience for ​our ​customers. You ​will ​lead ​and support our ​service ​partners in passenger ​handling, ​aircraft ​servicing, and catering, ​while maintaining ​the ​highest standards ​of operational ​integrity. ​Your mission is ​to deliver ​exceptional quality service and ensure all operations comply with company and governmental regulations.

What You'll Do (Responsibilities)

As a founding member of our new IAD station team, you will be instrumental in bringing our 'Essentials Meet Premium’ experience to life through the following duties:

• Oversee all ground handling activities—including check-in, baggage, cargo, and catering—to ensure every flight departs safely and on schedule
• Maintain a culture of safety by ensuring all operations strictly follow company manuals, governmental regulations, and industry protocols
• Act as a reliable bridge between the Station Manager, airport authorities, and HQ, providing clear updates on ground handling progress and delay situations
• Partner closely with maintenance and flight crews to ensure all necessary supplies and services are ready for a seamless cabin experience
• Establish clear protocols with service providers to ensure catering and other essential uplifts meet our premium standards
• Review and maintain all station documentation, reports, and passenger manifests with high accuracy, reporting any recurring issues to management
• Monitor and manage local resources including ground service equipment and station supplies, ensuring the team is always ready for operation
• Coordinate with third-party contractors and perform other duties as assigned, always with a focus on our shared goals as a new station

Qualifications

• Must be authorized to work in the United States without sponsorship and eligible for airport security clearance.
• Preference for candidates currently residing in the Washington D.C. area.
• Minimum of 2 years in passenger service within a charter or commercial airline environment.
• A sincere dedication to aviation safety and a proven ability to uphold operational procedures and governmental regulations.
• Demonstrated ability to take initiative and maintain excellence in fast-paced environments, driving results with ownership.
• A strong focus on collective success and willingness to collaborate across departments.
• Availability to work a flexible schedule, including weekends, holidays, and overtime as required by flight operations.
• Professional fluency in both spoken and written Korean and English

Work Location

• Washington D.C., Dulles International Airport (IAD)

Benefits

• 401(k)
• Dental / Health / Vision Insurance
• Paid Time Off
• Flight Benefits (Staff ticket discounts)

Recruitment Process

• Application Review →  Interview(s) → Offer

(Please note that the recruitment process and schedule may vary depending on the job and other circumstances.)

Application

• Required: Resume
• Optional: Cover Letter, Project details or Portfolio

Others

• Pay : $50,000 ~ $65,000 per year
• This job posting may be closed at any time once the position has been filled.
• The company reserves the right to withdraw a job offer or terminate employment if it is discovered that false or misleading information was provided during the recruitment process.
• For any questions regarding this position or the hiring process, please contact us at [email protected]